Effective date: September 27, 2026
This policy applies to digital products purchased from TybDiet.com, including downloadable eBooks and any digital bonus materials expressly included with an offer.
1. Digital Sales Are Normally Final
Because digital content can be delivered and accessed immediately, a purchase becomes final once you download or access the eBook or other purchased material. We do not provide refunds because a customer changed their mind, did not use the product, expected a particular health outcome, or later found similar information elsewhere.
2. When a Refund or Other Remedy Is Available
We will review a request in the following circumstances:
- Non-delivery: you completed payment but did not receive the promised delivery or access information, and we cannot deliver it after you contact us.
- Defective or inaccessible content: the supplied file is materially corrupted or cannot be opened using reasonably compatible software, and we cannot provide a functioning replacement within a reasonable period.
- Duplicate charge: the same order was charged more than once.
Depending on the problem, we may first provide a replacement file, restore access, correct the charge, or issue a full or partial refund. This policy does not limit any refund or remedy that applicable law requires.
3. How to Request Help or a Refund
Email [email protected] promptly after discovering the issue. Include:
- the email address used for the order;
- the order or transaction number;
- a short description of the issue; and
- screenshots or error details where relevant, but never send full payment-card numbers or sensitive medical information.
We may request reasonable information to verify the purchase and diagnose the problem. We aim to acknowledge requests within five business days. Approved refunds are returned to the original payment method; the payment provider or bank determines when the credit appears.
4. Chargebacks
Please contact us first so we can investigate delivery, access, or duplicate-payment problems. This does not restrict your legal right to dispute an unauthorized or incorrect charge with your payment provider.
5. Loss of Access After a Refund
If a purchase is refunded, the associated license and access to the digital content end. You must stop using and delete refunded copies, except where applicable law provides otherwise.
6. Contact
Refund and delivery questions may be sent to [email protected].
Operator: NodalCompany LLC · Brand: TybDiet · Website: TybDiet.com · United States